Your inbox is full – you will have to delete some messages in your inbox to make space.They went to spam – check the spam folder in your inbox.Another agent is online – if you are offline, but another agent from your team (your group, if you use the Pro package) is online, the widget is still online and you will not receive the offline notification.You opened the message in the dashboard – if you are offline, but open the message in the Smartsupp dashboard right after you receive it, you will not get the email notification.If you were offline when the customer wrote, but switched back to online less than 2 minutes after, you will not receive the email notification. You switched back to online too quickly – it takes approximately 2 minutes for the offline message to arrive to your email inbox.You weren’t really offline – check, if you are really offline on all devices (including the mobile app).You did not activate the notifications – follow the manual above to activate them.Why am I not receiving the email notifications for offline messages? To activate missed conversations notification click on the button Email notification of a missed conversation on the same page. If you do not wish to receive email notifications for missed conversations, you can deactivate this option on the same page. If you do not wish to receive email notifications for offline emails, you can deactivate this option on the same page. If you wish to receive email notifications for offline messages, make sure you activate them in Settings → Notifications → Email notifications when you are offline. How to enable/disable email notifications for offline messages and missed conversations? The new destination email will also be the login email to Smartsupp.
Every agent can change their email of destination in their Profile here. Note: As the email integration is already available in the new version of Smartsupp, offline messages and missed conversations are now always sent to the agent’s email.
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